Casey Williams
Administration and customer service CV for a career change
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CASEY WILLIAMS
ADMINISTRATION | CUSTOMER SERVICE | CAREER TRANSITION
New Zealand | casey.williams@example.com | Illustrative contact details
PROFILE
An experienced administrator and customer service professional seeking to bring strong coordination,
recordkeeping and communication skills into the community and cultural sector. Offers a practical background in
managing enquiries, processing orders and maintaining accurate information. Known for a calm, helpful manner,
careful follow-through and making everyday processes easier for customers and colleagues.
RELEVANT STRENGTHS
Administration and accuracy Maintains records, checks documentation and follows up missing information
before tasks are closed.
Welcoming service Responds to telephone, email and face-to-face enquiries with patience and clear
explanations.
Coordination Organises appointments, tracks outstanding requests and balances competing deadlines.
Adaptability Learns new systems and uses existing service experience to contribute in different settings.
PROFESSIONAL EXPERIENCE
Customer Service Administrator
Cedar Business Supplies | 2021 - Present
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Respond to customer enquiries, prepare quotations and process orders for workplace supplies.
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Maintain customer records and check pricing, delivery details and supporting documentation.
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Liaise with warehouse colleagues and suppliers to resolve availability and delivery queries.
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Introduced a shared follow-up list so outstanding requests remain visible across staff shifts.
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Prepare routine invoices, investigate discrepancies and refer account decisions to the appropriate colleague.
Office and Reception Assistant
Willow Property Services | 2017 - 2021
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Welcomed visitors, answered calls and scheduled appointments for a small service team.
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Maintained job records, organised documents and supported routine invoicing.
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Kept customers informed of appointment changes and followed up requests with the relevant staff member.
FICTIONAL SAMPLE • All people, organisations and career details are invented.
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CASEY WILLIAMS
EARLIER EXPERIENCE
Retail Service Assistant
Meadow Home Store | 2014 - 2017
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Assisted customers with product enquiries, purchases and order collections.
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Completed point-of-sale transactions and maintained clear handover notes for colleagues.
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Supported stock replenishment and store presentation during busy trading periods.
COMMUNITY INVOLVEMENT
Volunteer Event Administrator
Riverstone Community Arts Weekend | 2024 - 2026
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Helped maintain event schedules, volunteer contact lists and participant registrations.
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Prepared visitor information and checked event details before material was circulated.
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Supported the welcome desk and directed visitors to activities and facilities.
QUALIFICATIONS AND DEVELOPMENT
Certificate in Business Administration
Westhaven Learning Institute | Completed 2016
Workplace training in customer service, records management and spreadsheet reporting.
DIGITAL SKILLS
Microsoft Word, Excel and Outlook; shared calendars; customer and order databases; routine invoice
processing; electronic filing. Comfortable learning new booking and records systems with appropriate training.
CAREER DIRECTION
Interested in administration or visitor services within a community organisation, cultural venue or education
setting. Brings established office skills, a welcoming approach and experience helping people find the information
they need.
INTERESTS AND REFEREES
Enjoys local exhibitions, reading and community events. Referees available on request.
FICTIONAL SAMPLE • All people, organisations and career details are invented.
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